Stop Losing Guests to Bad Reviews
Start Acting in Real-Time
Kalalak Insight captures every guest review the moment it happens, alerts your team to problems instantly, and gives department heads the data they need to fix issues — before they hit Google, MakeMyTrip, or TripAdvisor.
Hotels Lose Guests Because They Don't Know What's Going Wrong
Every day, service issues go unnoticed. By the time they surface as public reviews, the damage to your reputation — and your bookings — is already done.
Bad Reviews Go Public
A dissatisfied guest posts a 1-star review on Google or MakeMyTrip. By the time you see it, hundreds of potential guests have already seen it.
You React Too Late
Most hotels discover service failures days or weeks after they happen — through online reviews. There's no system to catch problems while the guest is still on property.
No Department Visibility
Is it Room Service, Housekeeping, or the Restaurant? When reviews say 'poor experience', you have no way to pinpoint which department is underperforming.
Revenue Silently Drops
Every unaddressed complaint costs you bookings. A 1-star drop in online rating can reduce revenue by up to 9%.
Everything Your Hotel Needs to Protect Its Reputation
Kalalak Insight gives you the tools to capture feedback, detect problems instantly, and empower every department.
Real-Time Analytics Dashboard
Live department scores, trend charts, and composite metrics — updated the moment a guest submits a review.
Live DataQR-Based Guest Reviews
Guests scan a QR code in their room or at the table — leave star-based or yes/no feedback in under 60 seconds.
FrictionlessInstant Low-Rating Alerts
Browser push notifications with beep sound the moment any question gets rated 3 or below — including guest, room, and question details.
Per-Question AlertsDepartment Comparison
Side-by-side comparative analysis across departments. Spot which team excels and which needs attention instantly.
Cross-DepartmentSmart Form Builder
Create custom rating questions, weighted composites, yes/no checks, and categories — fully customizable per hotel.
Fully CustomizableRole-Based Access Control
Super Admin, Admin, and Viewer roles with permission-gated dashboards. Department heads see only their data.
Multi-RoleCustomizable Branding
Upload your hotel logo, choose premium themes, and white-label the guest review experience.
White-Label ReadyDownloadable Reports
One-click yearly department efficiency reports with date-range filters, room-level drill-down, and question breakdowns.
Export & ShareOne Dashboard. Complete Control.
From guest feedback to department scores to instant alerts — see your hotel's entire performance story on a single screen.
Live Department Scores
Every department's average rating updates in real-time as reviews flow in. Compare Room, F&B, Spa, and more at a glance.
Trend Analysis
Interactive charts reveal weekly, monthly, and seasonal performance patterns. Spot declines before they become crises.
Alert System
Push notifications with beep sound fire the instant a guest rates any question 3 or below. Know who, what room, and which question.
From Setup to Insights in Under an Hour
Four simple steps to transform how your hotel captures and acts on guest feedback.
Set Up Your Hotel
Build Your Survey
Deploy QR Codes
Monitor & Act
Built for Enterprise-Grade Hospitality
"Before KALALAK, we had no idea which department was causing our low Google ratings. Within the first month, we identified that our F&B team's food temperature was the #1 complaint. We fixed it in a week — our overall rating went from 3.6 to 4.3 stars in two months. This system pays for itself."
Hotel General Manager
4-Star Boutique Hotel, Kerala
"The department-level dashboards completely changed how we operate. Real-time feedback allowed us to fix a recurring issue with our pool maintenance before it affected more guests. We've seen a 30% increase in guest satisfaction in just three months."
Operations Director
Gran Resort Hotel
"KALALAK's instant alerts enabled us to proactively address guest concerns before checkout. It's an indispensable tool for dynamic hospitality management, helping our team stay ahead of potential negative reviews."
Guest Relations Manager
City Center Inn
Transparent Pricing, No Surprises
Choose the plan that fits your property. Get started with a one-time setup — we handle everything.
One-Time Setup Fee
For all plans — pay once, we set up everything
Starter
Best for boutique hotels & small properties.
- QR guest feedback system
- Complaint capture
- Department tagging
- Basic analytics dashboard
- Email alerts
- Monthly report
Professional
Best for 4-star hotels.
- Everything in Starter
- Real-time complaint alerts
- Staff performance tracking
- Department analytics
- Guest satisfaction score
- Smart review redirection
Enterprise
Best for 5-star hotels, resorts & large properties.
- Everything in Professional
- PMS integration capability
- Multi-department workflow
- GM executive dashboard
- Multi-property management
- Priority support
All prices in USD • $199 one-time setup fee applies to all plans • Annual billing available with 20% discount
Frequently Asked Questions
Everything you need to know about Kalalak Insight
Ready to Protect Your Hotel's Reputation?
See how Kalalak Insight can help your property catch problems in real-time, improve department performance, and deliver exceptional guest experiences.
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